Olstoto Privacy Policy — Your information, our responsibility

1. Introduction

Olstoto is Bangladesh's trusted online betting and gaming platform. We prioritize user privacy above all. This Privacy Policy explains how olstoto collects, uses, and protects your personal information.

By using olstoto's website or mobile app, you agree to this Privacy Policy. We believe transparency in data protection is essential. Therefore, every step we take is detailed here.

This policy applies only to the olstoto platform. Third-party websites or services are governed by their own privacy policies.

2. What data we collect

Olstoto collects information in two main ways: information you provide directly and information automatically collected when you use the platform. See detailed list below.

We collect only information truly necessary to provide the service. Extra or unnecessary information is never requested.

3. How we use your data

Olstoto uses collected information only for specified and legitimate purposes. Our data usage policy is fully transparent and designed to protect your interests.

• Account management: Your data is used to ensure registration, login, and account security.
• Service delivery: Information is necessary to operate all core services including gaming, betting, deposits, and withdrawals.
• Communication: Your contact information is used to send important updates, account messages, and promotional offers.
• Security: Information is analyzed to detect and prevent fraud, money laundering, and other illegal activities.
• Legal obligation: Required information may be shared on the instruction of regulatory authorities or law enforcement.
• Service improvement: Data is used in statistical analysis to improve user experience.

4. Data sharing and disclosure

Olstoto may share your information with third parties in limited and specific circumstances. However, this always occurs under strict confidentiality agreements.

• Payment processor: Necessary financial information is shared with authorized mobile banking and digital wallet services to process deposits and withdrawals.
• Technology partners: Limited data may be shared with cloud hosting and security software providers for platform operations.
• Legal authorities: Your information may be provided to government authorities in response to court orders or legal requirements.
• Fraud prevention: Anonymous data may be shared with industry security organizations to identify suspicious activity.

Under no circumstances can third parties use your data for their own commercial purposes. olstoto imposes strict contractual obligations in this regard.

5. Cookies and tracking technologies

Olstoto's website and app use cookies and similar technologies. Cookies are small data files stored on your device to enhance your browsing experience.

• Essential cookies: Essential for maintaining login sessions and ensuring security. The platform cannot function properly without them.
• Performance cookies: Used to monitor website speed and performance. All information is collected anonymously.
• Functionality cookies: Helps remember your language preference, settings, and personalized experience.
• Analytics cookies: Used in statistical analysis to understand user behavior. This helps improve our services.

You can disable cookies in your browser settings. However, disabling some essential cookies may limit certain platform features.

6. Data protection measures

Olstoto follows industry-standard technology and processes to protect your data. Our security measures are regularly updated to safeguard against the latest threats.

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
• Two-factor authentication: Two-factor verification for added account security.
• Firewall and intrusion detection: Systems to detect and block unauthorized access are active around the clock.
• Regular security audits: Regular security reviews are conducted by third-party expert teams.
• Staff training: All olstoto staff receive regular data protection training.

7. Your rights

As an olstoto user, you have important rights over your personal information. We respect these rights and help you exercise them.

To exercise these rights, contact our support team. We typically process requests within 30 business days. Complex cases may require additional time.

8. Data retention period

Olstoto keeps your information only as long as necessary. Data retention periods are determined by data type and legal requirements.

• Account information: Retained while your account is active. After account closure, may be kept for up to 5 years due to legal requirements.
• Transaction records: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
• Cookie and session data: Deleted when the session ends or after a maximum of 1 year.
• Marketing communications: Deleted after your consent is withdrawn or after 3 years.

Data is securely and permanently deleted after a set period, making recovery impossible.

9. Protection of minors

Olstoto strictly prohibits users under 18 from accessing the platform. We do not intentionally collect information from minors.

Age verification is performed at registration, and identity is confirmed through KYC during onboarding. If we discover that a minor has opened an account, it will be closed immediately and all associated data will be deleted.

If parents believe their child is using our platform, please contact us immediately.

10. Contact us

For any questions, concerns, or requests about this Privacy Policy, contact our Data Protection Team.

We typically respond within 24–48 hours. For urgent matters, contact us via live chat for faster support.